Cross Border E-commerce: Things To Know Before Selling Worldwide
Published on December 27, 2017 • by Kunal Khullar Updated on December 9, 2023 • 9 min Read
The Worldwide Retail E-commerce Sales: The eMarketer Forecast for 2016 report mentions a 6% E-commerce growth leading to $22.049 trillion in retail sales. The report forecasts the e-commerce market to touch $27 trillion by 2020!
The data includes retail transactions across all commerce platforms.
Along with other growth opportunities, a trend is visible where domestic e-commerce retailers are moving towards cross-border commerce for expanding their business and market penetration.
What is Cross-Border Commerce?
Cross-border commerce is international trading. It implies the sales and purchase of products through online shopping portals across countries.
For example, a resident in the US can buy products from AliExpress.com, which is located in China. The trading takes place via marketplaces like Amazon, eBay, Flipkart, Alibaba, and AliExpress.
The trade can be B2C, B2B, and C2C.
Around 15% of all B2C online commerce (approx. $424 billion) will be cross-border by 2021, as forecasted by Forrester Research.
It is true that anyone who has an online-based domestic E-commerce model can expand into the cross-border commerce niche.
Yet, let’s first define the bare basics your e-commerce store needs to have before you decide to start selling Cross Border with it.
1. Your products should have well defined USP’s that can influence customers in different demographics.
2. You should have reached a minimal inflection point of at least a 100 sales if you are a startup store.
3. Your E-commerce website should be responsive and scale perfectly on different screen sizes.
4. Your website should be optimized for swift page load speed and should load within 3 seconds or less on its first time load.
Even if your store ticks all the above points, it doesn’t mean that carrying out sales outside the native country would be a piece of cake.
Now that we know where to start with, let’s unfurl the 3 most essential aspects of an e-commerce business you must comprehend to succeed in Cross-Border E-commerce.
Best Practices to Create and Manage a Cross-Border Commerce Business
i) Implementing Localization
ii) Managing Logistics
iii) Managing Payments
Let’s begin to understand their individual facets.
Localization is the art of translating your website’s marketing strategy to meet the needs of a geographical region and culture.
Let’s understand this with a help of a real-life example:
E-commerce giant Amazon uses localization in its different stores across the globe.
Amazon US is targeting Ebooks and Kindle Tablets
Amazon India is targeting Mobile phones.
Whereas, Amazon Japan is targeting sushi boxes
It is also displaying the product costs in the native currencies and the content in native languages as well.
This proves that to succeed at the Cross-Border game, you need to understand what elements of your website needs localization for engaging customers of different demographics and religions.
Consider localizing the following components :
Website language: Offer a dedicated website with content in their own language (or having a multilingual website)
Currency: Show product prices in the native currency of customers.
Payment method: Offer local payment methods that are most trusted in customer’s demographics.
Social media channels: Use Social media posts that target regional and cultural norms like holidays, climate, local trends etc.
Shipping: Keep the shipping costs, including any duties and tariffs transparent.
Customer service: Offer customer service in their own language.
Localizing these 6 components is vital, as the culture, consumer behavior, and customer expectations always differ with location.
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Logistics would be complicated without a proper structure.
In a domestic setting, maintaining a clear focus on the supply chain is easier as the warehouse is mostly attached to the business.
Even if it is not attached, even then the shipping costs are not sky high in most cases.
Hence, orders are processed and without any or much delay.
What about international e-commerce?
Whether retailers use their own website or sign up on Amazon or AliExpress as their selling channel, they incur heavy shipping charges, longer last mile delivery time and maintain an inventory, which is costly.
There are two ways of handling offshore logistics effectively:
i. Selling As a Marketplace
While Selling Cross-Border, your shipping charges are over hiked. They depend on various factors like Package Size, Package weight, Mode of shipping, VAT, Manufacturing country and Customer’s country.
So what’s the best way to sell to consumers in different countries without incurring a lofted shipping cost?
Sell them through brick and mortar store owners who are already selling in that location.
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Cross-border commerce is growing, and if your domestic eCommerce business has the potential, you should definitely think of expanding internationally.
If you are planning to have an eCommerce website that supports both domestic and international trade you can consider hiring our team of e-commerce expert developers who can help you achieve the objective of your business to be selling products/services globally.